Offers and New Customer Experience – Our Zeply review reveals a crypto exchange with added benefits
Zeply has opted to specialise in providing services for the Bitcoin market, a logical decision based on the fact that it is the world’s most popular cryptocurrency. Our Zeply review shows that using simple and intuitive interfaces, you can buy, send, receive and exchange Bitcoin. Zeply describes its services as ‘instant’ and all types of transaction are complete in just a few seconds.
During our Zeply review we discovered that all of these services are free of charge to use, except for the exchange option. You have the choice of three major currencies GBP, USD or EUR to exchange for Bitcoin, or vice-versa. No fees are applied, but the cost of the currency exchange is deducted from the amount you receive. Zeply also offers the option to generate multiple Bitcoin wallets (which it calls addresses) within your account.
Zeply: Pros & Cons
- Innovative concept
- Well-designed website
- Straightforward verification
- Range of payment methods
- Only Bitcoin available (currently)
Usability – Our Zeply review confirms this is one of the fastest and most functional websites we have encountered
We are sure that you will find Zeply’s website as fast and functional as we did. Better still, it has a very clear layout with no annoying or intrusive features. We particularly liked the ‘BTC Live Price’ feature on the Home page which updates every 15 seconds. You can also use it interactively to calculate how much Bitcoin you can buy for a specified amount of fiat currency.
All of Zeply’s Bitcoin services are not just very fast; they are also heavy on security features, which we checked out during our Zeply review. When you use your credit or debit card, transactions are protected by ‘SecureCode’ for MasterCard or ‘Verified by Visa’ protocols. For the transmission of sensitive personal data and all financial transactions, Zeply requires 2FA (Two-Factor Authentication), deploying session-based symmetric keys and 256-bit encryption.
Accounts – Say ‘cheese’ and your account will be open in minutes, our Zeply review confirms it!
You can sign up for a Zeply account in minutes and we tested that out as a part of our Zeply review. There are just four steps needed to complete the registration process itself, plus a mandatory KYC declaration.
We were also very impressed with how Zeply makes use of the modern trend of taking a selfie. All you have to do is upload a single photo showing your face and supporting documents for Zeply to verify and your account will be ready to use in just a few minutes.
You are unlikely to find anything too challenging about signing up, but if you need help, our Zeply review located numerous step-by-step guides available in the FAQ section, or you can click on the instant chat icon at any time for some personal advice.
All of the Bitcoin services Zeply offers are currently available in the format of browser-based web applications which are accessed via the website. Although there is nothing especially challenging about using them, Zeply has prepared a whole set of guides as well.
If you go to the FAQ section, then you will find an entire library of printable documents covering every aspect of Zeply’s services. For a quick overview, there is an animated run through of the main services, which you will find under the Features tab. For even more detail, head to YouTube and take a look at the ‘How To’ videos available there. We took a peek during our Zeply review and they offer a lot of info in less than two minutes.
The only small negative we found during our Zeply review is the fact that the operator currently has no options for using its services securely from a mobile device.
Because we are fully aware that this is a problem for some clients, we pursued this subject with the customer service section during our Zeply review. The response we received confirms that dedicated apps for both Android and iOS are under development currently. Unfortunately, there is no firm launch date available, but we were assured that there will be announcements made via social media nearer the time.
Trading Payments – Fee-free transactions with no surprise add-ons
This section of our Zeply review came as a huge surprise. We won’t keep the good news to ourselves either, almost all of Zeply’s Bitcoin services are available for you to use absolutely free of charge. Take a look at the full break down below:
Buy Bitcoin
- Free of charge – no fee
- Subject to a minimum purchase value of €/£/$20
- €/£/$10,000 Maximum amount
Send Bitcoin
- Free of charge – no fee
- Subject to a minimum transaction value of €/£/$30
- €/£/$100,000 Maximum amount
Receive Bitcoin
- Free of charge – no fee
- No minimum value applied
- No maximum amount is applied
Exchange Bitcoin
- Charged at current exchange rate – no extra fees
- Subject to a minimum exchange of €/£/$15
- €/£/$10,000 Maximum amount
Our Zeply review highlighted a few very minor prerequisites to fulfil before you start using the services:
If you intend to buy Bitcoin, you can only complete transactions using MasterCard or Visa, both credit and debit cards are accepted. Your chosen card must be pre-registered with Zeply before you use the ‘Buy Bitcoin’ option. We recommend doing this in advance to avoid inconvenience at a critical moment.
You will need to create a Bitcoin ‘address’ on your Zeply account before you can send or receive Bitcoin. An address is fundamentally a crypto wallet, where your Bitcoin is stored and you can add multiple instances to your account if you want.
Lastly, our Zeply review revealed that you must add your choice of fiat currency before you attempt to exchange Bitcoin. At the present time, Zeply has three currency options available; USD, EUR or GBP.
Customer Service – Our Zeply review found this to be one of the best live chat options we have tested
With a single click on the black chat icon at the bottom right of every web page, you can be connected to one of Zeply’s knowledgeable and friendly customer service advisors within seconds. Customer support via live chat is open for clients 24/7 and does not involve any prolonged interaction with a chatbot either. As soon as you have entered your first name, email address and preferred language, you are immediately connected to a ‘real’ person.
As well as English, there are a number of European language options available, including some East European variations. Our Zeply review included testing the live chat support at different times and we found it exactly as it is portrayed on the website – very fast and very efficient.
Zeply can be contacted in other ways as well. You could use the contact form provided on the website under the Support tab, or you can send an email if preferred. Zeply does make it clear that whilst its customer service personnel are always available to respond via the live chat facility, it may take much longer to respond to other types of communication.
Lastly, you can also ask Zeply general questions about its services via its social media accounts, but does state that it cannot respond to queries relating to individual accounts through those channels.
Regulation and Deposit Insurance – We found everything in order with Zeply’s licensing
Are you wondering “is Zeply safe?” Well, we are happy to reassure you on that score. Our Zeply review has established that Zeply.com is a fully-licensed operator and has performed faultlessly under regulation.
Zeply has a land-based presence in Estonia, located in the city of Tallinn. Its premises there hold the business registration number 14729204. It is licensed by the Estonian Financial Intelligence Unit (FIU) with the Licence Number FVT000128, which we have confirmed is current during our Zeply review.
Under this licence, Zeply is not permitted to provide financial advice or give you any recommendations. However, it is able to provide all services connected with the exchange, transfer and transmission of all currencies, including cryptocurrencies.
Additional Features – Our Zeply review found all the popular social media websites to follow this operator
Zeply has been rather busy making its presence felt online by making good use of its various social media accounts. You can follow Zeply on Twitter, Facebook, LinkedIn or Instagram to keep up with what is happening in the business as well as the world of Bitcoin in general.
On that note, you might also want to check out Zeply’s News section for any updates on Bitcoin as well as some interesting blog articles. If you are still a newbie in the world of crypto, then our Zeply review suggests that the walkthrough guides in the Learn section will be right up your street. Lastly, if you want to see Zeply’s services described in a video format, then you can subscribe to the operator’s YouTube channel.
Finally, we just wanted to clarify one particularly unique service we looked at during our Zeply review. We are referring here to something the operator refers to as ‘Bitcoin addresses’. Fundamentally, these are cryptocurrency wallets where you can store your Bitcoin securely until you are ready to either exchange it or send it. The fact that you can add multiple address instances to your Zeply account is a feature you might find very useful.
