Offers and new customer experience – a site that’s easy to get to grips with
Whether it’s the Capital.com review, our Wirex review, or our eToro review, the one thing new traders are looking for is a site that’s easy to use, with plenty of trading opportunities on offer. And that’s certainly the case with Capital.com. The award-winning website has been designed to be easy and intuitive to use, making it the perfect option for just about every type of trader, whether you’ve been trading CFDs for years or you’re about to dip your toes into the trading waters for the first time.
As it currently stands, Capital.com does not offer bonuses, but don’t let that put you off. Their platform and everything they offer more than makeup for this!
Usability – get ready to start trading with the minimum of fuss
As we were preparing our Capital.com review, a key factor was the ease of use and navigation around the site. And Capital.com certainly didn’t disappoint, thanks to a clear and intuitive user interface.
You can be up and running within a day, thanks to a smooth and seamless signup process.
And if you decide to download one of the dedicated apps, which are available for Android and iOS devices, you could have your new account set up within just a few minutes! The site has won awards for its clean and clear interface and uncluttered design ethos, making it exceptionally easy to find your way around.
Just to be clear, our Capital.com review uncovered the fact that this is a CFD trading platform, so you can’t buy and sell cryptocurrencies. If that’s something you’d like to do, you’ll need to sign up to an alternative broker. Read our WeBull review to find out more about crypto trading, if this is something that’s of interest to you.
Accounts – choose the one that best fits your needs
During the course of preparing our Capital.com review we discovered that signing up to the broker gives you access to three separate types of account. Each one is governed by the amount of money you decide to trade, so you can chop and change according to your circumstances.
To begin with, you need to decide whether you’re a retail or a professional trader. Professional traders have access to higher leverage for their trades, but you’ll need to fulfil the following criteria to qualify:
- You must have worked in the financial sector for at least twelve months
- Your portfolio needs to be USD 500,000 or more
- You must have made at least 10 significant trades within the previous quarter.
Retail accounts come in three types: Standard, Plus and Premier.
Standard account
You’ll be provided with a Standard account if you trade less than USD 3,000, although you can move up the levels at any time, according to the level of trades you make.
Plus account
An account balance of USD 3,000 – 10,000 gives you access to the Plus account. This provides you with the services of a dedicated account manager, platform walkthroughs and custom analytics, to improve and enhance your trading experience.
Premier account
An account balance of more than USD 10,000 awards you Premier account status, giving you all the benefits of the Plus account as well as some additional advantages. You’ll be given exclusive access to webinars and premier events, helping you improve your trading techniques and strategies with some invaluable insights.
A significant aspect of our Capital.com review involved testing out the trading platforms on offer. Capital.com uses its own proprietary platform, which is designed to be as simple and accessible as the rest of the website. You can access the platform across all connected devices, moving seamlessly from desktop computers to smartphones, thanks to the use of dedicated apps.
Users rate the apps particularly highly, praising the mobile site for offering plenty of technical analysis options, but without cluttering the screen with unnecessary information. This makes it the perfect option for newer traders, although it’s possible the lack of detailed charts and tools may deter more experienced traders.
Sign up to Capital.com and you’ll also find you have access to MT4, or MetaTrader 4, which is a well-known and well-respected trading platform. MT4 gives you access to technical indicators and charting options, and also supports automated trades, although it’s not currently available to traders within the UK.
Trading payments – a good range of options for deposits and withdrawals
Deposit and withdrawal options form a major part of any Capital.com review, with plenty of choices available. You’ll need to make sure you’re funding your account with a payment method in your own name, and withdrawals must use the same method as was used to make the deposit into your account.
During the course of preparing our Capital.com review, we looked at the various deposit and withdrawal options available across the site. Fund your account via bank wire transfer, credit card, debit card, iDeal, ApplePay, Giropay, Webmoney or one of the many eWallets currently available.
You can fund your trading account in a variety of currencies, including GBP, USD, Euros and Zlotys, and you have the security of knowing that client funds are held in a separate bank account, giving them an extra layer of protection. And of course, as we’ve already noted in our Capital.com review, you won’t be charged for making any deposits or withdrawals.
Fees – one of the best pricing structures we’ve seen
A real highlight of this Capital.com review is the fact that the broker doesn’t charge anything at all for making deposits and withdrawals on the site. Yes, you read that right – there are absolutely no fees whatsoever when it comes to deposits and withdrawals, so the money you make is yours to keep.
Capital.com doesn’t charge commission either, making it a popular option amongst traders. Combine with this some tight spreads and fair overnightfees and you’ll see that it’s possible to really maximise your profits. For the standard retail account starting spreads are dynamic and vairable depending on the financial instrument in use. But, it is certainly not difficult to begin to realise some healthy profits.
The available leverage is up to 30:1, so traders have plenty of opportunities to generate profits as they trade, but of course, there is still the high risk of losing money. There is an overnight fee, but with no inactivity fees to worry about, this isn’t much of a problem.
Customer service – help on hand whenever it’s needed
No matter how carefully you trade, it’s inevitable that you’re going to need a little extra help now and again. So our Capital.com review took a long, hard look at the customer services options available across the site. And we’re delighted to report that you’re never far from help and support, at any time of the day or night.
The Capital.com customer support team are on hand around the clock, seven days a week, so you’ll always be able to access help whenever you need it. There’s a comprehensive FAQ section, which is usually the best place to start with any queries, as your question may have already been answered there.
If you find you need to speak to a customer service representative, the fastest response times are from the live chat option, which should connect you to someone within minutes. You can also fill out a form, email support or call them on the phone, according to your preference.
Regulation and deposit insurance – keeping safe while trading at Capital.com
As part of our Capital.com review, we checked out the site’s certification, to make sure it’s a secure platform to conduct financial trades. Since it was first launched back in 2016, Capital.com has been regulated by the FCA, the Financial Conduct Authority in the UK, which is known to be one of the strictest industry bodies. This certainly gives us more confidence in the trading experience, but it’s certainly not the only regulator keeping an eye on things.
Our Capital.com review uncovered the fact that Capital.com is also regulated by CySEC, the Cyprus Securities and Exchange Commission, and ASIC, the Australian Securities and Investments Commission, as well as NBRB, the National Bank of the Republic or Belarus. That gives plenty of reassurance that the trader is genuine and reputable, and suggests that a safe and secure trading experience will be on offer – although that doesn’t mean that outcomes are guaranteed!
For an extra layer of safety, our Capital.com review uncovered the fact that retail client account funds are kept in a separate, secure account, so it can’t be used for any other purposes, as well as keeping it protected. That means you won’t ever have to worry about any Capital.com scams – this is a bonafide broker with all the correct licenses and regulations in place to guarantee trader safety.
Traders can also set stop-loss limits to protect their funds if they wish, so you can adjust your trading style to suit your personal risk profile. The site has been featured in several leading publications, including The Guardian and City AM, two leading UK newspapers, giving added reassurance that this is a well-respected and trustworthy trading platform.
Additional features – artificial intelligence and much more
As we prepared our Capital.com review we discovered that there’s much more to the site than you might expect at first glance. With an emphasis firmly on empowering individual traders to further their knowledge of the markets, you can depend on the site to offer tailored news feeds and articles designed to hone your trading skills and encourage better results.
One of the ways in which Capital.com achieves this aim is by using artificial intelligence to help with trades. It’s one of the very few brokers to embrace this technology, helping to generate content to improve and enhance the overall trading experience. Our Capital.com review also discovered that exclusive webinars and how-to guides help to expand your knowledge of trading, making it more likely you’ll achieve the results you’re hoping for.
Something else we were pleased to see as we compiled our Capital.com review is two-factor authentication, which you can activate on desktops and mobiles, giving your trading account an extra layer of security. This is especially important if you’re planning on trading large sums of money at any point in the future.
